EmpowerRD is a leading R&D tax credits consultancy, combining expert insight with smart technology to help innovative UK companies unlock government funding efficiently and compliantly. Recently ranked as TechRounds #1 Fintech in 2025. We’re changing the face of claiming R&D tax credits and we want exciting candidates to join us on that journey.
Role Overview
We’re looking for a driven and organised Renewals Manager to lead client retention efforts within our R&D Tax Credits business. You’ll be responsible for engaging with existing and returning clients to secure renewals for upcoming claims. You’ll manage a high-volume portfolio, build strong client relationships, and convert renewal opportunities into signed engagements.
This is a client-facing, revenue-generating role requiring confidence in outbound calling, skilled pipeline management, and familiarity with CRM systems.
Key Responsibilities
- Client Renewal Engagement: Own and manage the renewal cycle for a portfolio of existing clients, ensuring timely and proactive outreach ahead of their next claim.
- Pipeline Management: Maintain accurate, up-to-date records of all renewal opportunities in the CRM. Forecast renewal activity and track performance against targets.
- Sales Activity: Conduct high-volume outbound calling and emailing to secure client re-engagement. Confidently handle objections and clearly communicate the value of our service.
- Collaboration: Work closely with the Client Success, Sales, and Delivery teams to ensure a seamless handover and strong renewal experience.
- Reporting: Provide regular updates on renewal pipeline, activity metrics, and performance to internal stakeholders.
Requirements
- Proven experience in a renewals, sales, account management, or customer success role—ideally in a B2B or financial services setting.
- Comfortable managing a large volume of clients and juggling multiple priorities.
- Strong verbal and written communication skills—confident on the phone and effective in client-facing interactions.
- Experience using CRM systems (e.g., HubSpot, Salesforce) to manage pipelines and drive activity.
- Target-driven with a proactive mindset and a track record of meeting or exceeding KPIs.
- Knowledge of R&D tax credits (desirable, but not essential—training will be provided).
What We Offer
- A collaborative, forward-thinking team focused on innovation and impact.
- Training and development on R&D tax credit claims and our industry-leading approach.
- Competitive base salary with performance-based incentives.
- Opportunities for career growth in a scaling company with a clear mission.